This Privacy Policy outlines how we handle your personal data when you use our website and booking system. We aim to collect and process only the minimum amount of information necessary to deliver our services—such as managing appointments, sending session notifications, and handling Neurofeedback package bookings.

We take data protection seriously and have taken meaningful steps to align our practices with the principles of the General Data Protection Regulation (GDPR) and Dutch privacy standards.

This policy explains what data we collect, why we collect it, how it’s used, and what rights you have in relation to it.

By using our services, you acknowledge and agree to the way we handle your data as described in this policy.

1. What Data We Collect and Why

We only collect personal data that is strictly necessary for the functionality of our booking system and the services we provide.
The types of data we process include:

Full Name: To identify you and manage your bookings
Email Address: To send booking confirmations and reminders
Phone Number: Used to send WhatsApp notifications
Address: For invoicing purposes
Booking Time Details: To enable appointment scheduling

We do not collect health-related information, diagnoses, or any unnecessary personal data through the website.

2. How Your Data Is Used

Your personal data is used solely for the following purposes:

To provide access to the booking system
To schedule, reschedule, or cancel appointments
To allow you to purchase and manage Neurofeedback session packages
To send appointment-related notifications via email or WhatsApp
For internal record-keeping, invoicing, and organizational purposes

We do not use your data for marketing purposes, unless you specifically subscribe to our Newsletter.

3. Legal Basis for Processing

We process your personal data based on the following lawful bases:

Consent – When you voluntarily provide data through our booking system
Contract – To fulfill the services you request by booking a session
Legitimate Interest – To manage client relationships and improve operational efficiency

4. Data Retention

We retain your data only for the duration necessary to fulfill our services and legal obligations:

Booking and invoicing records are kept for up to 7 years, in line with Dutch tax laws
Inactive client booking data is automatically anonymized or deleted after 24 months
WhatsApp and email notifications are not stored or archived within our systems

5. Your Rights Under GDPR

You have the following rights under the GDPR, which you may exercise at any time:

Right to access – Request a copy of your data
Right to rectification – Correct inaccurate or outdated information
Right to erasure – Request deletion of your data (“right to be forgotten”)
Right to restrict processing – Limit how we use your data
Right to object – Object to data processing under certain conditions
Right to data portability – Request transfer of your data to another service provider

To exercise any of these rights, please contact us at [email protected]. We may ask for proof of identity to protect your data.

6. Data Security Measures

We take technical and organizational security measures to protect your data from unauthorized access or misuse. This includes:

Secure hosting within the EU
Role-based access to administrative systems
No use of unnecessary cookies or trackers
Minimal data collection by design

WhatsApp notifications are protected by end-to-end encryption, but are still subject to WhatsApp’s own privacy policy.

7. Cookies and Tracking

We care about your privacy and have taken steps to minimise the use of cookies on our website. Only essential cookies are used—these help the website function properly and improve your experience as a visitor. We do not use cookies for unnecessary tracking or advertising purposes.

8. Third-Party Services

We may use third-party plugins or systems to manage bookings, send notifications, or process payments. These providers operate under strict data processing agreements and are bound to handle your information confidentially and securely.

9. Policy Updates

We reserve the right to update this Privacy Policy if our practices or legal obligations change. We encourage you to review this page periodically. Continued use of our services indicates your acceptance of the current version.

10. Contact

If you have any questions, requests, or concerns regarding this policy, please reach out to:

Email: [email protected]

Please note that by using our website and booking system, you confirm that you understand and agree to the terms outlined in this Privacy Policy.